Terms and Conditions

Company information

Colt International Limited
Colt House
Ridgeway Office Park,
Bedford Road
GU32 3QF
Telephone: 02392 451111
Fax: 02392 454220
E-Mail: info@coltinfo.co.uk

Company number: 1222993
Public Liability: XL Insurance Company Limited - Policy GB00001519LI14A
Employers Liability: XL Insurance Company Limited - Policy GB00009650LI12

We accept payments via PayPal. If you are unable to pay using this method, please contact Express Works on 07767 230345 for alternative payment options.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately on the number above and we will try to assist you.
Once you have placed an order, we will send you confirmation via email.

Standard: We will aim to dispatch your items within 3-5 working days
Express Next Day: Orders received before midday will aimed to be dispatched the next working day.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt investigation. Please quote your order number in all correspondence.
If you fail to receive your goods within 30 days, or longer where previously agreed, then you are entitled to cancel the purchase for a full refund.

Returns, Cancellations & Refunds
You are entitled to cancel your order within 14 days of receiving your goods. Please contact us to arrange a cancellation, quoting your order number. Once we have confirmed that the items will be returned, you then have 14 days to send them back to us.

You are responsible for returning the goods back to us in saleable condition. This responsibility includes the cost of delivery and loss or damage to goods in transit.
Once we have received the returned goods, we will issue a refund within 14 days. A deduction may be made if the value of the goods has been reduced by over handling by you.

We will refund the basic cost of delivery, but if you have chosen the express delivery method, this is non-refundable.

Our scope of works are guaranteed for twelve months from delivery of our equipment.

All Colt products are designed and manufactured to offer a reliable operation in reasonable environmental conditions and will have a typical life in excess of 15 years, subject to the guidance of our Operating and Maintenance manuals. All Colt products incorporate a number of consumable materials (i.e. batteries and actuators) which subject to operating temperatures, cycle patterns and guidance of our Operating and Maintenance manuals will be covered under our twelve month guarantee.

Service & Maintenance

Colt can provide service and maintenance packages once your 12 month warranty has expired. For more information, contact us on 02392 491735 or visit www.coltinfo.co.uk/service-maintenance.html.

Machinery Directive
The building designer / installer / building operator is responsible for ensuring compliance to relevant Building Regulation and European Directives for the safe application of this product.

This ventilator falls within the scope of the EC Machinery Directive. To ensure compliance this ventilator should be installed so that the lowest part of the product is a minimum of 2.5m above the floor or any access point. [Installation class E1 and Protection class 0] If this cannot be achieved a risk assessment in accordance with the directive must be carried out.